Onboarding -
Not everyone is familiar with electricity consumption; the graph and consumption volume can be challenging for an ordinary person to interpret and take action (17%).
Historical data -
Users said they want to see yearly, monthly and daily day. (15%)
With the data provided above, I formulated the following two research questions and conducted eight user interviews to gather qualitative insights:
1. What specific information do users struggle to grasp in the graph view, and how can we assist them in better understanding it?
2.Will providing estimated consumption data in monthly/yearly views enhance the value of this feature, as users have suggested?
“ Gives me more control - I need to be more careful, need to put more into my credit to cover that. Or just good to know.”-user interview p5
Before the workshop, we had an ideation workshop together with the team, we had diverge lots of different ideas, by using opportunity solution tree workshop we can -
1. Agree on the priority
2. Focus on one opportunity at a time
3. Solve the root opportunity
Based on the workshop outcome, I designed a prototype for users testing to validate our hypothesis
User would find the action useful
We conducted testing with eight existing users to gather feedback for the next iteration. For the final hypothesis (marked in pink in the table above), we employed a fake door test to acquire additional quantitative data to validate the feature.
